Policy Updates 10.1.18

As this business grows occasionally things come up that need to be addressed with an official policy.
These policies will become effective on October 1, 2018.
Payment policy
There are 2 options for payment for sessions.
1. In full monthly (or 10 sessions in advance with a discount).
2. At the time of the session.
Payments are due in full by the date of your first session of the month or at the time of each session.  Payments are accepted via PayPal or cash or check in the tuition box on the stairs.  Students that are 2 sessions behind in payments will have their sessions suspended until their payment history is current.
Cancellation Policy
All students will be given one emergency/illness cancellation a semester (Oct-Dec, Jan-Mar, Apr-June)  We would appreciate as much advanced notice for cancellations as possible.  There will be no charge for cancellations made 48 hours in advance (By 5:00pm).  Sunday sessions must be cancelled before 5pm on Fridays.  Cancellations must be made by calling or texting 734-726-9608.  If a session is cancelled without the advanced notice a missed session fee will be assessed.  This fee is $20 for a 30 minute session,  $30 for a 45 minute session, or $40 for an hour session.  This fee is to cover the cost of the tutor’s time during a missed session.  Management will use discretion in special circumstances.
Thank you for reading and adhering to these policies.  Please reply to this email that you have received this notice.  All policies will begin October 1, 2018.
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